Senior DevOps/SRE Engineer (Azure)
  • 5 years of Site Reliability Engineering or related systems support experience
  • Undergraduate degree in Computer Science or equivalent working experience
  • Developing systems and applications to client's coding and quality standards
  • Technically manage complex and large-scale project efforts in development, maintenance and enhancement of business system applications
  • Improve reliability, availability and performance of the highly scaling cloud systems with recovery automation
  • Develop high-level system narratives, storyboards, designs and user interface prototypes
  • Develop system test plans, ensuring achievement of software quality assurance (SQA) standards, and that validate achievement of business goals
  • Report project/task status to the appropriate Manager, DevOps Engineering on a weekly basis
  • Identify issues that require more attention, and work to resolve issues based on an understanding of the business problem being solved.
  • Draw appropriate resources together in order to address technical issues.

Key Areas of Responsibility

  • Work with other members of their assigned value stream to ensure that in-scope applications/platforms are meeting performance and stability requirements, this includes managing major incidents to mitigation/resolution.
  • Improve monitoring capabilities to reduce outage frequency and duration.
  • Conduct post-incident reviews and seek for improving using right tooling and tech stack
  • Exploring and researching the latest SRE/DevOps technology and trends.
  • Perform all stages of the software development life cycle, self-manage activities on smaller projects and serve as technical lead on small, medium and large projects.
  • Perform post-incident reviews of all major incidents and determine action items required to avoid similar issues/minimize downtime for future incidents
  • Provide primary operational support and engineering for multiple large, distributed software applications
  • Gather and analyze metrics from both operating systems and applications to assist in performance tuning and fault finding
  • Partner with Application Development to ensure that assigned applications/platforms have appropriate monitoring and metrics in place to appropriately measure performance and stability
  • Create sustainable systems and services through automation and uplifts
  • Balance feature development speed and reliability with well-defined service level objectives
  • Ensure that applications/platforms in the value stream are operationally ready for production, this includes annual review of all SOPs/knowledge articles
  • Optimize and participate in on-call rotations & investigations related to the platform's availability
  • Participate in a 24x7 on-call rotations
  • Support incidents related to production systems
  • 5 years of Site Reliability Engineering or related systems support experience
  • Undergraduate degree in Computer Science or equivalent working experience 
  • 4 years of direct experience programing in two of the following languages: Java/.Net, C#, Ruby, Python, PowerShell, Bash
  • 3 years of direct experience programming and or supporting Terraform
  • 4 years of direct experience with APM and infrastructure monitoring tools such as SCCM, Splunk, Dynatrace, DataDog
  • 5 years of direct experience in two of the following data management and visualization tools: Grafana, Prometheus, Splunk, ELK, SquaredUp
  • Proven ability to solve new challenges and problems quickly and independently
  • Excellent written and verbal communication skills with the ability to communicate effectively with all stakeholders including senior leadership
  • Demonstrated ability to understand and articulate details and impacts of complex proposed solutions
  • Ability to debug, optimize code, and automate routine tasks
  • Familiar with Windows and Linux operating systems and networking
  • Strong technical troubleshooting, diagnosing and problem-solving skills
  • Have a detail-oriented mindset considering edge cases, failure modes, behavioral patterns before all
  • Experience in DevSecOps, including integrating code analysis and vulnerability scanning tools into the CI/CD pipeline is a plus
  • Experience in Containers and Container orchestration (e.g., ECS, EKS, Kubernetes, and Docker Swarm) is a plus
  • Experience working in Azure, AWS, Google Cloud is a plus
  • Experience working in an Agile Scrum environment
  • 3 years direct experience with one of the following CI/CD pipelines and tools: Azure DevOps, Jenkins, Git, or Jira
  • 4 years of direct experience supporting and managing Azure PaaS, SaaS (strongly preferred), or other cloud providers such as AWS, Google, or relevant certifications
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